As a consumer, you always have a statutory right to cancel on concluding a distance selling transaction for which we are notifying you as per the statutory method.
Cancellation information
Right to cancel
You have the right to cancel this contract within fourteen days without stating reasons. The cancellation period is fourteen days from the day on which you, or a third party you have nominated, who is not the carrier, have or has taken possession of the articles.
In order to exercise your cancellation rights, you must send us a clear declaration (e.g. a letter sent by mail, telefax or email) to us (FALKE KGaA, Burlington Online-Shop, Oststraße 5, 57392 Schmallenberg, Germany, Tel.: 00800 22033022, E-Mail: online@Burlington.de) of your decision to cancel this contract. You may use the attached specimen cancellation form, although it is not mandatory.
To safeguard the cancellation period it is sufficient to send off the notification about exercising the cancellation right before the cancellation period ends.
Consequences of cancellation
If you cancel the contract, we must immediately refund to you all the payments we received from you, including the delivery costs (except the additional costs resulting from the fact that you have chosen a type of delivery other than the inexpensive standard delivery we offered) by the latest within fourteen days from the date on which we received the notice cancelling this contract. For this repayment we use the same means of payment that you used for the original transaction, unless a different arrangement has been specifically agreed; under no circumstances will you be charged for this refund.
We can refuse repayment until we have received the articles or until you have furnished proof that you have sent back the articles, depending on which is earlier.
You must immediately send back or hand over the articles to
FALKE KGaA
Burlington Online-Shop
Auf der Lake 3
D-57392 Schmallenberg
Germany
within fourteen days at the latest from the date on which you notified us of the cancellation of this contract. The time limit is complied with if you send back the articles before the 14-day time limit has expired. We bear the costs of sending back the articles. You must only pay for the loss of value of the articles if this loss of value can be traced to unnecessary handling of them to verify the nature, characteristics and functioning of the articles.
Specimen cancellation form
[If you want to cancel the contract, please complete this form and send it to us.]
To FALKE KGaA, Burlington Online Shop, Oststraße 5, 57392 Schmallenberg, Germany, E-Mail: online@Burlington.de:
I herewith cancel the contract concluded by me for the purchase of the following articles (*) / the provision of the following service (*).
– Ordered on (*)/ received on(*)
– Name(s) of consumer
– Address of consumer
– Signature of consumer (only for communication on paper)
– Date
(*) Delete as applicable.
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